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CUSTOMER SURVEYS & FEEDBACK

Gather actionable customer insights at scale

Capture user opinions, preferences, and attributes with surveys and feedback touchpoints. Leverage results to build a product your users love.

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Gather customer feedback

How Appcues works

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Create a survey

Create an NPS survey or form to gather feedback from your users at relevant moments in their journey.

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Target the right audience

Show your surveys to the right audience—create and save user segments based on behavior and attributes.

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Review and follow up

Gather survey responses to analyze results. Create segments based on user sentiment and follow up with relevant in-product messaging.

Product-led teams 💜 Appcues for customer surveys and feedback

“Appcues’ NPS product literally took 3 minutes to set up and get going. It instantly segmented my users appropriately and captivated the team as responses came rolling in.”

Neel Desai, Product Manager
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“We’ve done NPS through email, but there’s nothing like capturing feedback in-product. It only took minutes to get set up and the insights are incredible!”

Kyle Pursell, Director of Growth
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“Appcues NPS looks clean and polished, and quadrupled our response rate. It’s easy to use—we love it!“

Zareen Ahmad, Community Manager
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