Do you have a free trial?
Yes we do. Our full featured free trial is designed to give you the chance to evaluate if our tool is a technical fit for you. For the first two weeks, you can show unlimited Appcues experiences. After that, your trial will remain active until you have shown an Appcues experience 100 times.
Do I need to pay for users that don’t see Appcues?
Yes. Appcues will see every user that logs into your application. It's what lets us know whether or not to show content to that user. For some added benefit, because we will see all your users, you will be able to historically target flows to users event and property histories.
How are Monthly Active Users Calculated?
MAUs are calculated as the total number of users who sign in to your platform in any given month. We don't charge you for dormant users who may be in your database but don't log any activity during a given month.
If we pay yearly, how does going over the limit affect the price?
We will reach out and upgrade your account for the remaining months in your contract.
Can I try Appcues before committing to a plan?
Yes. All Appcues plans come with a free trial and no credit card required.
What happens if I go over my plan limit (exceed the MAUs allowed)?
If you exceed your plan, we'll keep all of your Appcues running and will automatically upgrade your account or charge you a prorated overage, whichever is cheapest for you, at the next billing cycle.