Ensure every user gets the help they need, when they need it

Hotspots provide users with on-demand guidance and tips, creating a more self-service experience and reducing support burden.

3 ways to use Hotspots 

Appcues’ Hotspots were designed to help you deliver more self-service product experiences, without writing code.

Contextual help

Offer helpful hints and support in the context of your product.

New feature announcements

Draw attention to a new feature without interrupting a user’s workflow.

Influence user behavior

Gently nudge users to explore, learn, or take action.

Product-led teams 💜 Appcues Hotspots

We were thrilled to notice that users were [...] finding the value they were looking for without having to reach out to support.

Ryan Mitchell
Customer Support Manager, n2y

It was amazing to see that our users were [...] actually finding the contextual information they were looking for with just two clicks and were also taking the prescribed action.

Lawrence Barreca
Customer Success Technical Content Manager, Accelo

We migrated thousands of users to the new UI but we did not see a spike in our support calls. Much of the credit goes to the [guidance] we created with Appcues.

Tanya Jacob
Senior Product Marketing Manager, GoToWebinar

But wait, there’s more!

Thousands of companies have used Appcues to onboard and engage over 500 million end users. We’ve learned a thing or two about what works. Check out Appcues’ other highly-effective UI patterns below.