Ask while the feeling’s still fresh

Gather input inside your product so you can understand what’s working and what’s not while customers are most engaged.

Turn happy users into advocates

Follow up on positive feedback with messages that invite referrals, reviews, or expansions that drive lasting growth.

Get users talking to your team

When users take action, make it easy for your team to follow up with the context that keeps the relationship growing.

Ron Kinkade
Head of Marketing, text-em-all
“For one of our features, there was a lot of internal skepticism about the demand from customers. Running a survey in Appcues quickly showed that demand was overwhelming, so we shifted focus and started delivering value. It also gave us the opportunity to reach out to customers for deeper insights into what and how the problem needed to be solved.”
1000+ survey responses in two days