Reduce the volume of inbound support requests by new users. Help users get started with in-product tutorials and step-by-step tours.
Offer unobtrusive, opt-in guidance to your users. Place hotspots and widgets within your app to help users find help when they need it.
Inform users about product updates and how they’ll impact their workflow. Proactively share help docs to reduce the contact ratio for self-resolvable issues.
Accelo increased help guide views by 253%.
Sitemate increased engagement rate by 2x.
n2y decreased support contact ratio by 400%.
Create walkthroughs, hotspots, and widgets to set the right expectations for new users and provide ongoing, on-demand support throughout the user journey.
Show your flows to the right audience by creating and saving segments based on user behavior and attributes.
Leverage analytics to measure engagement with your flows and iterate on your self-service support accordingly.
"Implementing Appcues has overall impacted our support requests with a 22% reduction in support tickets!"
"With Appcues, We are solving usability challenges for our users and offering a self-serve option empowering our users to become more confident and proficient with our product."
"Without Appcues, our customers wouldn’t have been able to experience the product the way they do now and we wouldn’t have been able to understand our customers as we do now."