Appcues + Zendesk Support

Pass user and event data back and forth to personalize in-app experiences and inform support conversations.
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Personalized communication

About this integration

Appcues' Zendesk Support Integration makes it easy to show in-product interaction data to enable support teams in their conversations. It also allows for the creation of Appcues flows, goals, and segments based on Zendesk Sell Contact Record properties.

  • Send service and support data like CSAT and ticket volume from Zendesk to Appcues for better in-app targeting and personalization
  • Update the Zendesk Sell Contact Profile notes section after a user completes, skips, or interacts with an in-product experience (flow, checklist, etc.) to better inform support conversations

Who can use this feature

💰Zendesk Support via Appcues is available on Growth and Enterprise plans.

About Zendesk Support

Zendesk is a complete customer service solution that’s easy to use and scales with your business.

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