The first time you launch a product on Product Hunt, it’s a big deal. Your entire team rushes to their Twitter accounts to blast...
The first time you launch a product on Product Hunt, it’s a big deal. Your entire team rushes to their Twitter accounts to blast their followers with links to your page. You send out emails to everyone you know (and some people you don’t) with the good news. You cheerily answer every comment and question that rolls in from the PH community, even the ones that ask, “How is this different from (insert totally unrelated product)?”
After all, you’ve read the blog posts and the ebooks. You know how crucial it is to go out with your guns blazing and take full advantage of the hype.
However, even though a ton of digital ink has been spilled on optimizing your initial launch, there isn’t a lot of advice on launching a new feature or product release on Product Hunt.
Until now. We believe in doing product launches right, which means putting just as much time and effort into relisting your product as you did the first time around.
Two popular ways to relist on Product Hunt are through new versions of your app (think 2.0) and new features.
The first time Liquid was hunted, it was billed as an app customization tool for developers. In March 2016, it was hunted again—and even though the name was the same, the product itself was completely different. Now, rather than providing a SDK so engineers could create unique layout and application workflows for different user profiles, Liquid automated your app communication. The UI had been completely revamped as well.
Marker, which lets you easily take and share screenshots, was re-hunted just six months after its initial launch. According to creator Gary Gaspar, the Marker team completely updated the UX, changed the onboarding flow, added a Jira integration, rolled out an emoji feature, created a new screenshot editor, and more.
Medium 2.0 definitely came with plenty of changes. Five months ago, it was hunted for the second time; updates included major overhauls of both the iOS and Android app, a mention feature, a new writing experience, custom domains, a publishing API, and to top things off, a new logo.
While these aren’t hard and fast rules, there are a couple things that’ll help your case if you resubmit:
When Gaspar launched Marker 2.0, he asked a friend with a large following on Product Hunt to hunt it for him.
Although it’s clear you can get relisted in multiple ways, your best bet is still contacting Product Hunt’s support. This method lets you control the timing of your launch—which, as you probably know from your first PH go-round, is crucial.
Timing Your Launch
You might’ve heard tales of products that were hunted before their teams were ready. On the one hand, woohoo, you’re on Product Hunt! On the other, oh no, you’re on Product Hunt and you’re nowhere near ready for the spike in traffic or users. Insert four-letter word here.
“We’d planned to launch Hours 2.0 publicly that afternoon, but I woke up in the morning to the app being on the front page of Product Hunt. It was the #2 hunt by the time we actually launched the product publicly,” says Jeremy Olson, the app’s creator.
While Olson was excited about how much exposure being on the front page was generating, he was also panicked because the team was planning fix a few key issues before the public launch.
You can avoid the issue entirely by coordinating your product update or feature release at the same time as your Product Hunt post.
“We launch releases early in the morning Eastern Time, and we coordinate PH to go live at the same time—within the same hour, at the bare minimum,” says Clair Byrd, Director of Content for InVision.
Zapier takes the same approach. Joe Stych, who handles PH launches for the team, says, “For Multi-Step Zaps, Wade just posted early in the morning on launch day.”
And since we’re sure your team already has its hands full on launch day, set up all of your Product Hunt preparations ahead of time. That way, you’ll only need one or two people to manage the PH launch—everyone else can focus on answering user questions, fixing any last-minute bugs, talking to the press (fingers crossed you get some), and so on.
Keeping Two Audiences in Mind
Remember that your launch will be seen by two completely different audiences. First, you have the group of Product Hunters that already use your product.
Then, you have the much bigger group of Product Hunters that don’t: because they don’t know it exists, or use an alternative product, or simply don’t see the need.
Most companies use their launch to convert members of the second group into users. If that’s your strategy, explain not only what’s changed about your product, but what it does in the first place.
“We wanted to get the more powerful Zapier in front of a new set of eyes,” Stych says. “They might have been hearing Zapier for the first time, or maybe they signed up a while ago and didn't find the right use case. Either way we wanted to generate excitement, and get the gears turning about what's possible with with app integrations.”
Stych explains that “sign-ups were key” because Zapier already has a lot of ways to communicate with its existing users.
However, you can also use Product Hunt to drive feature adoption among current users.
Calling On Your Supporters
There are three general categories of supporters (spoiler: you’ll want to get help from all three).
First, you have your power users. Obviously, the definition of a “power user” will be different for every product, but these are the people using your most advanced or niche features, logging the most time, or using your product the most frequently. Since they’re clearly enthusiastic about your product, they’ll likely be happy to comment and upvote your product.
Before your PH launch, draft (but don’t send) emails to these power users. Here’s a template you can use:
Awesome news! We’ve been hard at work building the latest [version of/feature for product name], and it’s just launched on Product Hunt. If you could help us get the word out, that would be awesome. Here’s the link to the page:
Thanks so much,
On the day of the launch, start sending out those emails. Stych says the Zapier team spent the whole week after launch day emailing their power users.
Pro tip: automate this task
With Gorgias, you can create a text template, insert it into the body of your email with a simple keyboard shortcut, then tweak the message to make it personal. It’s quicker (and easier!) than copying and pasting each individual email.
Moving on to your second group of supporters: your network. In this category, you’ve got your mentors, your advisors, your company partners, your professional connections, and so on. Make a big list of everyone you know that could help promote your PH launch (either by upvoting or commenting on your page or sharing the link on social media). Then, draft and save emails to each person.
Since you probably know everybody on this list relatively well, you’ll have more success if you don’t use a generic message. But to give you a general idea of what to say, here’s a sample email:
It was great running into you last week at SXSW—your newest venture sounds really exciting, and I’d love to hear about it over lunch the next time you come down to the city.
Speaking of new ventures, today my team and I launched Looper 6.0 on Product Hunt. It would be awesome if you could show your support; as you probably know, every upvote counts. ;)
Here’s the link to the page:
Feel free to share the love on social, as well!
Looking forward to talking,
Pro tip: automate this task
Boomerang (for Gmail) and HubSpot Sales (for Gmail, HubSpot, and Outlook) let you schedule when your emails will be sent. Once you’ve written the email and picked a date and time, your job will be done.
Finally, in the third category, you’ve got everyone who upvoted your product the first time around. Go back to your original Product Hunt listing, collect the Twitter user names of your upvoters, and then start composing original tweets to each one.
You don’t want to blast hundreds of tweets at once, so try seeding them throughout the week after your launch.
Here’s what one of those Tweets might look like:
@Johndoe Hi, John! Thanks for upvoting Node. We’ve just launched Save by Node on @producthunt and would love your support. :) bit.ly/abcde
Pro tip: Automate this task
Since Twitter lets you save tweet drafts, you can do this from within your account. But using your social media scheduling tool (like Buffer or Hootsuite) will be less of a hassle. Write all of your tweets in advance, then schedule them in batches.
Twitter is actually really important to your launch strategy. Every day, each member of the Product Hunt community gets an email of all the products their Twitter network upvoted—so, for example, if you’re following Robert Scoble on Twitter, and he upvoted the iPhone 6s, you’d get an email with a link to the 6s.
So if you’re trying to decide where to focus your energy, prioritize Twitter.
Oh, and one note of warning: You’ll notice none of these sample emails or tweets specifically ask people to upvote. That’s deliberate—Product Hunt says, “Asking or incentivizing people to upvote may trigger the algorithm to drop the product in the ranks or remove it from the homepage entirely.”
Of course, simply asking people to check out your page is completely legal. (And once they get there, they’re almost 100% certain to upvote it.)
Reaching Out to the Media
One of the awesome things about being listed on Product Hunt is the spin-off press it can generate. If you’ve been listed before, go back and see which tech bloggers or journalists covered your product.
Compose and save email drafts to each writer (to be sent the day of your launch):
Thanks again for featuring my team’s product, [name], back in [month/year]. It was awesome seeing our name in [publication name]! Today we launched [the latest version of our product/a new feature] on Product Hunt, and I wanted to shoot you the link in case you were interested in checking it out.
If you’ve got any questions, I’d be happy to answer them!
Never been listed? Technically, you can use this approach with anyone who’s covered your product.
Brainstorm Other Channels
To drive maximum traffic to your PH page, leverage the public communities you and your team members belong to.
For example, your product manager could share the link in the product Slack group she belongs to. Your salesperson could hype it in his LinkedIn group for SaaS sales professionals. Your technical lead could encourage everyone in her Women in Tech Facebook group to check it out.
If you have a 10-person team, and each person posts in two communities, generating six upvotes each—well, you’ve already scored 120 votes. Products in the top five spots of PH’s Popular Feed typically have between 800 and 200 votes, so you can see why this strategy can have such a big impact.
Ask each of your team members to come up with at least two communities they could use to drive traffic to your page. You might want to do this in a Google doc, on a Trello card, or in some other shared file, so that people don’t unknowingly choose the same communities.
Having everyone post to their communities should be part of your launch day schedule, just like reaching out to your supporters and contacting the media.
Crafting Your Copy
You should also pre-write the materials you’ll use to introduce your product.
“We spent a week simply coming up with the tagline and thumbnail for Marker 2.0,” Gaspar says. “Spending so much time preparing for the launch definitely made a difference. We got 20 upvotes for Marker and 360 for Marker 2.0.”
Developing a tagline can definitely be tough. To engage with old users, you have to communicate what’s new with your product—but to attract new ones, you need to highlight the core value proposition.
Headspace proves this task isn’t impossible. The tagline for Headspace 2.0 is: “Meditation made simple [total redesign].” You instantly understand what’s changed and what the product’s value prop is.
And don’t forget to incorporate new features or versions into the “bigger picture” of your brand, Byrd cautions.
“At InVision, we approach new features or versions as ‘chapters’ in a bigger story versus a standalone release,” she says. “Focus on how the update affects your user's workflow as opposed to how it affects your existing product suite.”
Perfecting the Landing
Sending hunters to a unique landing page (via the link on your PH listing) is a good idea for a couple reasons. First, it allows you to write a custom greeting, like, “Hey, Product Hunters!”
Yeah, this might be a small detail, but a little bit of personalization goes a long way.
(If you don’t want to roll out a whole new landing page, you can get the same effect with a pop-up, as Rebrandly did.)
Besides making hunters feel special, creating a new landing page lets you customize the page copy and design to your main goal.
Let’s say your priority is to encourage feature adoption in existing users.” You’d probably want to choose this as your goal if a majority of the PH community already knew about or used your product (for example, Slack or InVision.)
With this goal in mind, you’d create a landing page that assumes most of your audience has a basic understanding of your product.
But if you want to use your PH launch to get new users, your landing page would spend more time explaining your product’s core value proposition—because these new people will want that context before they sign up.
See the difference?
The Nouncy 2.0 landing page takes the first approach. The tagline (“We made it even easier to create a buzz on social media”) would make sense to someone who knows what Nouncy does, but not to someone who’s never heard of the app before.
Next, we get a nice run-down of the updates.
Finally, there’s an intro to how Nouncy works. Since this section is so far down the page, it feels like an afterthought.
You should also make sure your call-to-action buttons reflect your primary purpose.
If you’re going after new users, your CTA button should say something like, “Sign up” or “Create account.”
As most Product Hunt enthusiasts know, many makers offer exclusive discounts or bonuses as part of their launch campaign.
There are a couple advantages to doing so. Your product gets a cool star emoji by its title, which A) makes it look special and B) encourages people to click on your page from the home feed.
The average PH deal is X percent off for Y months, or buy one get one free—you know the deal.
But since you’re relaunching, why not be a little more creative?
When waiting list app Maître launched, it offered Hunters an attractive (but still pretty standard) discount: for three months, you could create as many widgets as you wanted for half the price of one widget. However, the team raised the stakes by saying they’d give Maître away to all up voters for 70% off—if the product finished first in the Tech category at the end of the day.
When you’re creating a discount, incorporating some sort of time or competition element is a fantastic way to make it more fun and engaging.
Also, try to make your promo as easy to understand as possible. While Maître did a great job gamifying their discount, the value of the original discount is really hard to figure out if you’re not familiar with their product and pricing (which most Hunters wouldn’t be).
Refreshing Your Support Pages
Before you launch, it’s a good idea to look at (and potentially update) your site’s support content. After all, you’ll hopefully have tons of new users—and you want to make it as easy as possible for them to use your product.
So first, is your knowledge base in awesome shape? It should be up-to-date, well-organized, and fun to read (or at least, as fun to read as support content ever gets).
Also, make sure it incorporates your new feature or latest release.
“Before every launch, we update our support and success processes with the most recent feature/product documentation,” Byrd says.
You can even create a separate FAQ for your update, as Avast did:
If you’ve been beta-testing your latest version or feature, look through the questions and issues that came up the most, and turn each into a short, concise article.
Second, review your onboarding process. If your core product has been completely revamped, your old onboarding workflow clearly isn’t going to cut it.
But even if you’re just launching a new feature, it’s still worth looking at your onboarding process. Again, if you’re successful, you’ll see a large uptick in new users, so will their first experience with their product be as good as you can make it?