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All posts tagged

Customer success

Most recent
Spencer Cappelli
•
Growth

10 customer success metrics for SaaS companies and how to measure them

Spencer Cappelli
•
Growth

Customer success vs. customer support: role description and 5 key differences

Ramli John
•
Growth

Customer success should own user onboarding in a product-led company. Here’s why.

Lyla Rozelle
•
Growth

Customer Success | Value, tips & responsibilities

Ramli John
•
Growth

Onboarding (Tool)tip: Use inclusive language so you don’t alienate new users

Lyla Rozelle
•
Case Studies

Printify saw a 10% uplift in Flow conversion using the power of data and Appcues

Katryna Balboni
•
Product Marketing

Customer Retention: Tools, Metrics & Strategies That Work

Joey Muething
•
Product Management

6 different types of user journey maps that enhance your UX

Geordie Kaytes
•
Product Management

User journey map: the ultimate guide to improving UX

Eric Keating
•
Product Management

Improve user adoption: Understanding how to remove friction

Ty Magnin
•
Growth

How to calculate customer retention rate

Eric Keating
•
Growth

3 engagement strategies that make customers feel like one in a million

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