Appcues + Freshdesk

Provide on-demand support when you bring your Freshdesk knowledge base articles into Launchpads—your in-app resource center.
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Knowledge base
Native
Personalized communication
One-way

About this integration

Appcues' Freshdesk integration allows your customers to search your knowledge base directly in your in-app resource center. Deliver real-time help and guide users to the right support documents when they need them most.

With this native integration, Appcues and Freshdesk work together to ensure users can access up-to-date support documentation without leaving your product, providing a more cohesive user experience.

  • Display relevant Freshdesk articles in your Appcues in-app resource center, improving user self-service
  • Automatically pull in new and updated articles from your Freshdesk knowledge base to ensure users always see the latest content
  • Empower users to solve problems independently, reducing support ticket volume and increasing satisfaction
  • Provide users with instant access to FAQs, tutorials, and troubleshooting guides, exactly when they need it

Who can use this feature

💰Freshdesk in Appcues' Launchpads is available on Growth and Enterprise plans.

Workflows

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About Freshdesk

Freshdesk is an intuitive and cost-effective customer helpdesk software built for B2B companies that help businesses delight their customers effortlessly.

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