3 Cringeworthy Stats on Customer Retention

Written by: Ty Magnin Ty Magnin 

Acquiring users feels awwwesome.

It means all your hard work is paying off, and you are successfully manipulating people to fall for all of your brilliant tricks and walk right into your application.

Although acquisition can feel like the end of a hard-fought battle, it shouldn’t always mark the end of duties. A sign up doesn’t guarantee further engagement. In fact, more often than not, it doesn’t.

Here are 3 cringeworthy statistics on customer retention.

1) 86% of new mobile users never return after initial download

That means, out of about 100 billion app downloads last year, there have been 86 billion failed attempts at getting users to adopt a product. Here’s a visual:

1 day customer retention 14%

14% user retention on day 1 may be hard to swallow, but perhaps all 14% convert into highly engaged customers, right? Wrong.

2) 2.7% stick around after day 30

30 day customer retention 2.7%

2.7% is epidemic-level bad. If the bar that’s set here is that a user simply has to open the application to be a part of the 2.7%, then we must ask ourselves, how many of these users will become highly engaged or become a paying customer?

3) 60% chance users who don’t come back within 7 days never return

Users have a short period to return to an app after using it for a period of time. Therefore, keeping user engagement up is an ultimate key.

You want to become a part of your users’ weekly routine and keep them from going 7 days without a session. This limits the quantity of users that drop at the 60% rate.

It’s also essential to plan your re-engagement strategy, so you can increase the chances of your users returning to your app.

Now for the good news

Check out the retention curves for the world’s best Android apps:

user retention of the top Android apps

Much better, right? The best apps have over a 50% retention rate after 90 days, and that doesn’t feel so bad.

That means they’re retaining users at 12.8x greater the rate than the average android app. So why is this?

Who’s to say.

The point is the best apps are doing a far better job on reducing churn. This directly affects the lifetime value (LTV) of customers and gives these apps the bountiful overhead they need to accelerate their growth.

Whatever you can do to get your new users active in your product should be a high priority for you and your team. And who knows, maybe it’ll bring you to the top of the application charts someday too ;)

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