Security at appcues

Your security is our top priority

Data protection, quality, and integrity are at the core of our operations. That’s why everyone from disruptive startups to companies on the Fortune 500 choose Appcues to accelerate growth through their product.

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“[Appcues has] enabled us to put time-sensitive information in front of our clients quickly, easily, and with minimal dev effort required, all the way through to more in-depth messaging and signposting of new features and functionality.”

Arun Dahar, Head of Technology Delivery, Pharma
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“Launching features with emails and blog posts doesn’t drive adoption. In-product messages and tours increase new feature activation by 20%. In the end, investing in Appcues was a drop in the bucket. At this point, it has probably saved us months of engineering time.”

Peter Clark, Director of Growth
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“We have been taking some time to build better onboarding experiences for our clients. This is critical for us in growth. We recently discovered a tool called Appcues that can help accelerate that process tremendously [...] Also, any tool that plugs into Segment gives us better insight and so that's really important.”

Nancy Hensley, Chief Digital Officer
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Frequently asked questions

Does Appcues have an Information Security Policy (ISP)?

Appcues maintains a comprehensive information security policy, called the “Appcues General Security Policy.” All new personnel are required to attend an information security training session during onboarding, and current employees attend an annual training session.

What physical security controls does Appcues have in place?

Production data is stored in third party data center providers such as AWS, and physical data center security is managed by those third-parties. Appcues personnel do not have physical access to any critical production systems.

How is customer data backed up? What is your backup policy?

All systems are backed up at least every 24 hours. When possible, data stores are backed up continuously and may be restored to any point in time.

Do you conduct a Data Protection Impact Assessment (DPIA)?

Yes, our assessment process includes classifying different types of data, and risk assessing each type individually. More information about the types of data we collect can be found on our privacy page.