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Josh Brown
Josh Brown is a Customer Success Engineer at Helpjuice. Helpjuice provides easy-to-use knowledge base software that guarantees less support emails and more happy customers.
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Customer Experience
Great CX Requires a Cross-Team Commitment to Customer Centricity
Great CX is not just a team sport—it’s a cross-team sport that requires a company-wide commitment to customer centricity to get right.
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9 Emails You Can—and Should—Use to Improve Your Customer Retention
It costs 5x as much to acquire a new customer as it does to nurture an existing one, but many brands are doing just the opposite.
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