Head of Product and CS at Sherlock, an engagement scoring application built to help SaaS businesses understand their user and account engagement in a new and more actionable way.
It’s Time to Start Talking About a Product Engagement Stack
Product engagement is arguably the most important KPI in your business. It's about time we had a stack that covered it.
7 Reasons You Should Be Quantifying User Engagement
Customer engagement is the lifeblood of every SaaS business, but it's hard to quantify. Here are 7 reasons you should—and how to do it.
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