Why choose

Appcues over Intercom?

More advanced messages and walkthroughs that better drive user behavior.

Try Appcues for free
25,000,000 users onboarded with appcues

More personalized

Trigger and personalize walkthroughs
in the most advanced way you can imagine.

Scales faster

Don't hire reps to answer chats.
Teach users with automated guidance

A better look and feel

Make your messages look like your product,
not like someone else's.

Integrates with existing tools

Send your data to and from Appcues.
We even integrate with Intercom.

Educate your users with proven onboarding patterns

Messages and Modals

Motivate new users with a great first impression and steer them towards success.

Onboarding Checklists

Encourage users to complete key actions as they get started with your product.

Walkthroughs and Call-outs

Show users the value of your product by calling attention to certain functionality.

“This has made my life so much easier! It's great to be able to release modals and announcements without straining our engineering team.”

Zareen Ahmad, Community Manager

“Chat requests began taking up so much of my time that I had almost none left for strategic initiatives.”

Andrea Saez, Head of Customer Support

“The effort is so low but the ROI can be massive. Just devote the 1/2 day for implementation and try it. You will not be disappointed.”

Rohit Shenoy, Sr Product Manager

Intercom users often ask us

Do you have a chat widget?

Appcues integrates with chat platforms, but doesn't include one in its product offering. Instead we offer a full suite of in-app messaging tools to engage your users at scale.

Is Appcues immediately recognizable?

No—Appcues looks exactly like your product once you customize it with our styles editor.

Does Appcues 'float' on top of my product like Intercom?

Not really. Appcues looks native to your product, and you can control the placement of your in-app messages.

Do people use Appcues with Intercom?

Yes, definitely. Intercom provides email and chat features that compliment Appcues well. We integrate with Intercom to make them work well together.

Do you integrate with a knowledge base?

Yes. You can link to Appcues flows from any existing knowledge base to help users with product walkthroughs.

How do you install Appcues?

We've focused on making our platform super easy, so you should have no trouble building the flows you imagine. That being said, we have an excellent team who is always available to help you answer questions, point you to beautiful sample flows, or advise you in getting the most out of our platform.

Ready to improve your user onboarding experience?